Our Terms of Service

What truly sets us apart is our dedication to personalization – a quality often missed in larger corporate firms. Each client is valued beyond a mere account; we invest time in building enduring relationships, understanding your unique preferences, and consistently delivering services that meet the highest standards of business excellence.

A man in a suit and tie is standing next to a car.

Gratuity Policy

  • All rates include a standard gratuity of 20% which will be added to the total of the bill unless the client specifies a different amount.

Cancellation Policy

SUV Policy

  • Cancellations that are at least 12 hours before the scheduled pick-up time will receive a full refund.
  • Cancellations that are between 12 hours and 6 hours before the scheduled pick-up time will be charged 50% of the cost of the trip.
  • Cancellations that are less than 6 hours before the scheduled pick-up time will be charged 100% percent of the cost of the trip.

Escalade Policy

  • Cancellations that are at least 24 hours before the scheduled pick-up time will receive a full refund.
  • Cancellations that are less than 24 hours before the scheduled pick-up time will be charged 100% of the cost of the trip.

Sprinter Policy

  • Cancellations that are at least 48 hours before the scheduled pick-up time will receive a full refund.
  • Cancellations that are less than 48 hours before the scheduled pick-up time will be charged 100% of the cost of the trip.

Wait Time

  • If a client is not ready for pick-up within 15 minutes of their scheduled pick-up time, a wait time fee is applied from the scheduled time to the time of the client's pick-up. It is charged at the regular hourly rate for the scheduled vehicle.

No Show Policy

  • The no show fee is equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity. It is charged when the passenger fails to show at the designated location and has not communicated with our office that they may be delayed.
  • For airport pick-ups, if the client has not made contact with their driver or reached out to our office within 1 hour of their arrival, the trip will be cancelled and the selected method of payment will be charged 100% plus applicable waiting time, tolls, parking, and gratuity.

Vehicle Damage and Sanitation

  • Sanitation Fee: Any required cleaning or sanitation due to conduct by the client or anyone in their party will incur a cleaning fee of $500. This includes, but is not limited to, spills (that cause damage), stains, and odor removal.
  • Damage Responsibility: In the event of any damage to the vehicle caused by the client or anyone in their party, the client will be responsible for the cost of repairs. The repair costs will be calculated based on the rates of service from an official dealership.

Driver's Right to Terminate Trip

  • In case of blatant indiscretion on the part of the client or anyone in their party, the driver has the right to cancel the trip without a refund.

Vehicle Capacity

  • Vehicles cannot be loaded beyond the capacity of the vehicle. If you your party is larger than what was indicated at the time of your reservation, Meridian can accomodate additional passengers as long as they do not exceed the vehicle capacities indicated on our website.

*Note that failure to comply with the above policies will result in the charging of the full value (100%) of the arranged service to the designated form of payment*